We've had too many phone conversations with the Customer Service Department of this company with zero solutions. Now, it's time for us to share our experience with anyone who will listen as well as start looking for another company to do our business with. C'mon Frontier, you can do better than this. Too bad you haven't so far...
Here is the note that my Husband tried to write on their Facebook page which was immediately taken down:
"Frontier Communications has to have the worst billing I have every seen. I signed up with them because of a promotional deal 6 months 150/150 internet and 2 years of free HBO for 95 and then it goes to 132. Sounds great except I never got to pay those prices. I have been charged 2 to 3 times as much and when I call in the technicians say they will fix it but nothing happens. I had to call in several times and every time I am assured this will be fixed but months have passed and this issue isn't any closer to being fixed. To make things worse, they denied my dispute, the rep who signed me up is gone, and they have no record of my promotion. My last hope was to reach out to the President at Frontier Communications but who knows if this is real or a gimmick they use.
I'm not one to blast a company but I would use extreme caution when signing up. I made several attempts to get this right and all I got were empty promises. If you do decide to go with them despite the numerous warnings from myself & others, make sure to get everything in writing and record everything."
--Raymond from Long Beach, CA
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